K.A. Recruiting


Customer Support - Inside Sales

Battle Creek, MI 49014

Job Type: Healthcare-Other Job Number: KAM109194

Job Description

Full-time Customer Support Outbound – Inside Sales needed at a top laboratory in Michigan!
(Reference Code: KAM)

Duties include:
-  Foster and develop positive and strong, long-lasting business relationships with prospective and existing drug of abuse (DOA) customers.
-  Call prospective and existing customers utilizing a telephone call plan that includes cold calling and nurturing existing customers. Receive incoming DOA sales leads. Evaluate leads based on potential volume, geographic location and industry type. Based on evaluation, refer the lead to the appropriate sales person or develop the opportunity as a house account. Your goal is to create opportunities to increase the volume of tests performed with customers.
-  At times, handle inbound inquiries regarding the company's services and maintain high customer satisfaction levels.
-  Complete client onboarding with primary focus on the New Account to Customer conversion process.
-  Partner with Sales Reps to provide internal support when necessary.
-  Support Customer Service during heavy demand periods by answering phone calls and email questions from customers regarding drug testing results, specimen processing and our drug testing process.
-  Update and maintain customer files in Salesforce including records of customer inquiries, Confidentiality Agreements, comments, complaints and actions taken.

Qualifications:
* Bachelor’s degree and minimum of two (2) years proven customer support and/or sales success in healthcare, science field or related environment.
* A record of building and maintaining customer relationships.
* Excellent interpersonal and organizational skills, proactive problem solving, successful planning and prioritizing of projects and tasks, and accuracy in proofreading communications and materials.
* Knowledge of Microsoft Office and contact management system; Salesforce a plus.
* Experience in a laboratory environment, preferred.

Offering competitive compensation and complete benefits!!
For more information, please submit your resume for review or email it to me directly:  katherine@ka-recruiting.com

Additional Information

Please click APPLY ONLINE or email us a copy of your resume directly (my email is next to my profile). Be sure to check out all of our jobs at http://jobs.ka-recruiting.com. We look forward to working with you!

Meet Your Recruiter

Katherine Marano
Healthcare Recruiter

Katherine recruits and places healthcare professionals into full time permanent positions across the country. She works closely with laboratory professionals, and would love to address your hiring needs and help fulfill your career goals!

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