North Clarendon, VT 05759
Medical Center seeking a full time Director Service Excellence to join their team!
Responsible for the Service Excellence Program, this position strives to assure the organization provides safe, high quality, patient-centered care. The Director of Service Excellence will work with administrative and clinical leaders, providers, and staff to assure that the Service Excellence program provides an operational framework to achieve the optimal patient experience, quality, and safety driven by positive employee engagement. Effective interpretation of patient experience data and industry knowledge are the guiding forces behind identifying trends and key drivers that allow the achievement of goals and objectives at both the service level and organization wide. This position works closely with a variety of departments and service lines to assure that that Service Excellence is data-driven and patient-centric.
Minimum Work Experience
Required Skills, Knowledge, and Abilities
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