K.A. Recruiting

Director of Patient Experience

Decatur, IN 46733

Job Type: Nurse Leadership Opportunities Job Number: CMM6152001

Job Description

Seeking an experienced Director of Patient Experience

Hiring during COVID-19.

Must be RN-BSN with 3 yrs of Acute Care and service leadership experience to be considered for this opportunity. 


Job Description:

Under the broad direction of the Chief Nursing Officer, provides leadership in the design and implementation of initiatives that promote a culture of patient centered care emphasizing outstanding service and compassion.  The position will be responsible for the following

  • Planning, developing, organizing, directing, implementing and evaluating strategic and tactical initiatives
  • Overseeing a data driven program and collecting, tracking and analyzing service excellence trends for optimizing service outcomes
  • Creating a strategic vision for senior leadership that will ultimately cascade down to departments
  • Communicating hospital wide progress on services and patient relation initiatives to all relevant team members
  • Collaborating with education to create educational programs promoting patient centered care
  • Coaching employees to maximize the use of customer service tools and programs for enhanced patient experience by regular rounding
  • Serving as leader/advisor/coach to promote patient centered care throughout the organization


Hospital is a ~400-bed tertiary care facility delivering innovative care in a nurturing environment. Since opening in 1904, the hospital has continually expanded its services to meet the needs of adults and children throughout northeastern Indiana and northwestern Ohio.


For more information, please contact clare@ka-recruiting.com.

Additional Information

Please click APPLY ONLINE or email us a copy of your resume directly (my email is next to my profile). Be sure to check out all of our jobs at http://jobs.ka-recruiting.com. We look forward to working with you!

Meet Your Recruiter

Clare McIntee
Healthcare Recruiter

Clare recruits and places healthcare professionals into full time permanent positions across the country. She is happy to help you find the right fit for your next position and will work with you 100% of the way!

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