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Customer Support - Inside Sales

Battle Creek, MI 49014

Job Type: Healthcare-Other Job Number: KAM109194

Job Description

Full-time Customer Support Outbound – Inside Sales needed at a top laboratory in Michigan!
(Reference Code: KAM)

Duties include:
-  Foster and develop positive and strong, long-lasting business relationships with prospective and existing drug of abuse (DOA) customers.
-  Call prospective and existing customers utilizing a telephone call plan that includes cold calling and nurturing existing customers. Receive incoming DOA sales leads. Evaluate leads based on potential volume, geographic location and industry type. Based on evaluation, refer the lead to the appropriate sales person or develop the opportunity as a house account. Your goal is to create opportunities to increase the volume of tests performed with customers.
-  At times, handle inbound inquiries regarding the company's services and maintain high customer satisfaction levels.
-  Complete client onboarding with primary focus on the New Account to Customer conversion process.
-  Partner with Sales Reps to provide internal support when necessary.
-  Support Customer Service during heavy demand periods by answering phone calls and email questions from customers regarding drug testing results, specimen processing and our drug testing process.
-  Update and maintain customer files in Salesforce including records of customer inquiries, Confidentiality Agreements, comments, complaints and actions taken.

Qualifications:
* Bachelor’s degree and minimum of two (2) years proven customer support and/or sales success in healthcare, science field or related environment.
* A record of building and maintaining customer relationships.
* Excellent interpersonal and organizational skills, proactive problem solving, successful planning and prioritizing of projects and tasks, and accuracy in proofreading communications and materials.
* Knowledge of Microsoft Office and contact management system; Salesforce a plus.
* Experience in a laboratory environment, preferred.

Offering competitive compensation and complete benefits!!
For more information, please submit your resume for review or email it to me directly:  katherine@ka-recruiting.com

Additional Information

Please click APPLY ONLINE or email us a copy of your resume directly (my email is next to my profile). Be sure to check out all of our jobs at http://jobs.ka-recruiting.com. We look forward to working with you!

Meet Your Recruiter

Katherine Marano
Client Relationship Manager, Senior Healthcare Recruiter

Katherine started with K.A. Recruiting as an intern, and has been a full time employee since graduating with her Bachelor’s degree in Psychology from the College of the Holy Cross in 2016.  She has placed all different kinds of healthcare professionals from Nurse Practitioners & Laboratory Techs to Regional Sales Reps & Quality Managers.  Katherine is passionate about what she does and loves forming relationships with both candidates and clients in order to find the right match.  When she is not working, Katherine enjoys spending time with family & friends, cooking, and traveling to new places.

 

Candidate testimonial:
"I wasn’t even really looking for a new position! I was in the process of updating my resume because there had been some changes at the place I was working with staff incentives and investment plans for colleagues and it was possibly time to update and refresh my portfolio. It was at that exact time that I got a happy little email from Katherine Marano about some potential positions. One absolutely struck a chord with my heart. It was for a position that I had been working in that particular field for over 10 years in. It was an opportunity to learn higher complexity, research type testing in a patient setting and also a relocation to a whole brand new locale! I reached out to her and the whole process started to unfold. She was there the whole way for me in the negotiation process. She even was able to set up a visitation to the area and the job to shadow the environment I would be relocating to. Katherine and the whole HR team that worked on my onboarding were phenomenal. I couldn’t thank her more for the chance to start a brand new adventure in my life!"   - Jennifer Q.

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