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PATIENT NAVIGATOR (Front Desk Assistant)

Boston, MA

Job Type: Other Allied Healthcare Opportunities Job Number: mp11921133

Job Description

The purpose of the Patient Navigator position is to provide a seamless patient experience. The goal is to streamline the process for patients and their families by facilitating follow up clinic appointments. The patient navigator will provide continual support beginning with the initial consultation and continuing through diagnosis to treatment and follow-up care. The Patient Navigator works directly with the providers and patients to ensure that appointments are scheduled in a timely manner by coordinating referrals to specialty providers and other systems. An effective Patient Navigator will build relationships, solve problems, direct patients to resources and manage information. The position reports to the practice manager.

Experience and Skills:

• A minimum of two years in a clinical or customer service position, preferably in a health
care setting.
• Demonstrated quality customer service skills.
• Strong problem-solving, relationship building and advocacy skills.
• Ability to prioritize workload, handle multiple tasks and work independently.
• Exceptional judgment and discretion in interacting with physicians and staff on sensitive
political and confidential issues.
• Knowledge of current issues in the healthcare environment preferred.
• Ability to prioritize and manage several projects with demanding workloads.
• Strong knowledge of Microsoft Office applications; Word, Excel, PowerPoint.
• Previous EMR experience strongly preferred. EPIC know-how a plus!

Overview: Permanent full time position schedule is Mon-Fri either 8am-4:30pm or 8:30am-5pm.This role is technically a front desk position. You will answer phone calls, handle scheduling, process patients, and any other administration roles needed. Ideally looking for a candidate with strong customer service experience. Position is with an outstanding concierge cardiology practice that is located in the greater Boston, MA area- about 15/20 minutes outside of Boston.



If interested, APPLY NOW or reach out to Megan at  617-746-2768 (accepts texts) or by email

Additional Information

*NEW - To learn more please feel free to text us about this job!! *IF INTERESTED - Please click APPLY ONLINE or email us a copy of your resume directly (my email is next to my profile). Be sure to check out all of our jobs at We look forward to working with you!

Meet Your Recruiter

Megan Pivarnik
Healthcare Recruiter

Megan is a Talent Acquisition Healthcare Recruiter based out of Boston, Massachusetts. She has a proven track record using strong organizational, personal, and communication skills to lead and recruit high-quality personnel, secure new business, and build lifelong relationships with Healthcare professionals throughout the nation! Originally from Connecticut, Megan graduated with her Bachelor's degree in Marketing and a minor in Global Communications. Outside of recruiting, she enjoys hanging out with friends, staying active, and spending time with her pets. 
Testimonials: “Megan from K.A. Recruiting was instrumental in me finding a position that really suited my skills and my preferences. She was quick to respond whenever I had questions and was always on top of things throughout the process. She turned what could’ve been a difficult process into a seamless experience.”
"I spent months looking for a new job on my own with no luck. Then I responded to an email from Megan at KA Recruiting and I had a completely different experience. She was helpful, responded very quickly, and found several job options for me. I wound up applying for a job that was much better suited for me. Megan made the entire process easy and stress-free. She even negotiated a higher salary on my behalf. I’m now a few months into my new job and I’m very happy! I would recommend KA Recruiting to anyone looking to find a better job."

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